ITIL® Training

Business Office - Reviewing LaptopThe Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high-quality information technology (IT) services. The RG Freeman Group’s instructor-led ITIL® Certification training courses are taught by ITIL® Expert Certified Instructors. They’re committed to helping you pass the online ITIL® training and Certification Exam whether you take it your location or via our Live, Virtual Classroom.

Benefits to ITIL® v3/2011:

ITIL® is a formalized way of developing, defining, and executing operational processes to streamline your IT execution. It can help you achieve lower IT costs because of greater efficiency and productivity and higher-quality IT services through:

  • Introducing consistent processes
  • Implementing shorter resolution times
  • Creating solutions to existing problems

ITIL® V3 Qualification Scheme:

The information provided below is a summary of the ITIL® V3 Qualification Scheme. See the official ITIL® V3 Qualification Scheme document.

ITIL® Version 4 Foundation Breadth Classes:

ITIL® V3 Executive Overview — 1/2 day
A half-day session for executives, senior management, and “decision makers” who need an in-depth understanding of the values associated with service improvement initiatives based on the ITIL® V3 Service Lifecycle Framework, and require a greater awareness of IT service management best practices.

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ITIL® V3 Overview — 1 day
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many public and private organizations. IT professionals interested in understanding the content and concepts of the new ITIL® V3, and the differences with previous ITIL® V2 will be at home here.

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ITIL® and PM for Effective Service Management — 3 days
For IT professionals interested in understanding the content and concepts of the new ITIL® V3 and project management based on PMBOK®.

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ITIL®Version 4 Foundations Certification

This entry-level course offers a general awareness of the service lifecycle and the key elements within. Learning objectives and competencies are focused on an understanding of the overall linkages between the stages in the lifecycle, the processes used, and their contribution to service management practices.

The purpose of the ITIL® foundation course in IT service management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure, and basic concepts and has comprehended the core principles of ITIL® practices for service management.

RGF-401 ITIL® V3 Foundation Certification Program — 3 days
Prepares students to pass the ITIL® V3 Foundations Certification Exam. Classroom instruction is for 3 days and a proctored exam is delivered on the morning of the fourth day

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RGF-402 ITIL® V3 Foundation “Bridge” Certification Program — 2 days
Prepares students who are existing holders of the ITIL® V2 Foundation Certificate in Service Management to pass the ITIL® V3 Foundation Certification exam

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ITIL®Version 3 Intermediate Certification

The intermediate level is a dual stream modular certification series. Each has a set of certifications with an aligned standardized level of competency certification.

ITIL®Version 3–Service Capabilities Certification

The service capability series is of interest to candidates who wish to be certified in a deep understanding of V3 processes and roles. Attention to the service lifecycle is illustrated as part of the curriculum; however, the primary focus is the process activities, execution, and use throughout the service lifecycle. Each cluster contains groupings of processes and roles from within ITIL® IT Service Management, intended to offer candidates a balanced knowledge of practices that have direct interaction and dependencies in their daily use.

RGF-403 ITIL® V3 Operational Support and Analysis (OSA) — 5 days
Prepares students to pass the 1.5 hour exam in ITIL® V3 Operational Support & Analysis (OSA) which is part of the ITIL® Intermediate Capability stream

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RGF-404 ITIL® V3 Planning, Protection and Optimization (PPO) — 5 days
Prepares students to pass the 1.5 hour exam in ITIL® V3 Planning, Protection, & Optimization (PPO), which is part of the ITIL® Intermediate Capability stream

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RGF-405 ITIL® V3 Release, Control and Validation (RCV) — 5 days
Prepares students to pass the 1.5 hour exam in ITIL® V3 Release, Control, & Validation (RCV) which is part of the ITIL® Intermediate Capability stream

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RGF-406 ITIL® V3 Service Offerings and Agreements (SOA) — 5 days
Prepares students to pass the 1.5 hour exam in ITIL® V3 Service Offerings & Agreements (SOA), which is part of the ITIL® Intermediate Capability stream

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ITIL®Version 3–Service LifeCycle Certification

The Service Lifecycle series is for those wishing to obtain knowledge of V3 practices within the Service Lifecycle context. The prime focus is the lifecycle itself, the use of process and practice elements within it, and the management capabilities that include technology and implementation considerations needed to deliver quality service management practices.

Each ITIL® Service Lifecycle stream module is a free-standing qualification, and comprises one of 6 modules that leads to the ITIL® Expert Level certification in IT service management. These certificates are also for individuals seeking a better grasp of the business fundamentals that drive the need for IT services and justify investments. The Service Lifecycle Module Certificates expose such individuals to essential aspects of management, marketing, operations, and organization management useful to appreciate the concerns of their business counterparts within a service management context.

RGF-501 ITIL® V3 Continual Service Improvement (CSI) — 3 days
Prepares students to pass the 1.5 hour exam in ITIL® V3 Continual Service Improvement (CSI) which is part of the ITIL® Intermediate Lifecycle stream

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RGF-502 ITIL® V3 Service Design (SD) — 3 days
Prepares students to pass the 1.5 hour exam in ITIL® V3 Service Design (SD), which is part of the ITIL® Intermediate Lifecycle stream

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RGF-503 ITIL® V3 Service Operation (SO) — 3 days
Prepares students to pass the 1.5 hour exam in ITIL® V3 Service Operation (SO), which is part of the ITIL® Intermediate Lifecycle stream

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RGF-504 ITIL® V3 Service Strategy (SS) — 3 days
Prepares students to pass the 1.5 hour exam in ITIL® V3 Service Strategy (SS), which is part of the ITIL® Intermediate Lifecycle stream

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RGF-505 ITIL® V3 Service Transition (ST) — 3 days
Prepares students to pass the 1.5 hour exam in ITIL® V3 Service Transition (ST), which is part of the ITIL® Intermediate Lifecycle stream

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ITIL®Version 3 Expert Level

This certification completes the lifecycle and capability streams by focusing on the additional knowledge required to implement and manage the necessary skills associated with the use of the lifecycle practices and includes:

  • Introduction to IT service management business and managerial issues
  • Managing the planning and implementation of IT service management
  • Management of strategic change
  • Risk management
  • Managerial functions
  • Understanding organizational challenges
  • Lifecycle project assessment
  • Understanding complementary industry guidance

RGF-610 ITIL® V3 Service Manager Expert – Managing Across the Lifecycle — 5 days
Prepares students to pass the 1.5 hour exam in ITIL® V3 Managing Across the Lifecycle (MALC), which is the final module of the Service Lifecycle and/or Service Capability modules that lead to the ITIL® SM Expert in IT Service Management

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RGF-620 ITIL® V3 Expert – Service Manager Bridge Certification Exam Prep — 5 days
Prepares students who hold the ITIL® Service Manager’s Certificate Version 2 to pass the 1.5 hour exam for the ITIL® Expert Certification of IT Service Management Version 3

– PDF Coming Soon –

ISO/IEC 20000® Foundation Certification Program — 3 Days

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COBIT® Foundation Certificate Program — 3 Days

– PDF Coming Soon –

 

Contact an RGF Group Consultant to Discuss Your Training Objectives

Call (781) 784-5721