RG Freeman Group LLC

BA04-Eliciting and Writing Effective Requirements
2025-02-10 09:00 - 2025-02-12 17:00, 2025-04-28 09:00 - 2025-04-30 17:00, 2025-08-04 09:00 - 2025-08-06 17:00 (America/New_York) | Virtual, Live, Instructor-Led
Course ID: BA04
Credits: 21 CDUs
Course Duration: 3 days
Course Level: Basic/Intermediate
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Prerequisites:
No prerequisites – This course is suitable for both novice and experienced practitioners who desire to improve their skills at eliciting and writing effective requirements. It is recommended that participants complete the BA01 – Business Analysis Essentials course prior to enrolling or have equivalent experience.
Course Abstract:
Successful projects are built on the foundation of clearly defined requirements. With elicitation serving as a major component of the requirements process, it is imperative that business analysts maintain high competency levels in elicitation practices and technique use to help organizations overcome the requirements related challenges faced on projects. Regardless of whether you are a practitioner just starting off your career in business analysis or whether you have been performing the role for some years, this course will provide insight into the latest thoughts on elicitation and writing effective requirements and present a number of current techniques that are being applied on projects across industries today.

BA27 Writing and Managing Effective Requirements
2025-02-10 09:00 - 2025-02-12 17:00, 2025-05-12 09:00 - 2025-05-14 17:00
Course ID: BA27
Credits: 21 CDUs
Course Duration: 3 days
Course Level: Beginner to Intermediate
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Prerequisites:
No prerequisites – This course is suitable for both beginner and intermediate business analysts who want to
increase their skills for eliciting, analyzing, writing and managing effective requirements on projects.
Course Objectives:
• Obtain a thorough understanding of the core responsibilities of the business analyst
• Understand the main professional associations and standards supporting business analysts in the
industry
• Discuss and explore the components of each of the domains/knowledge areas that comprise the work
of business analysis
• Obtain a clear understanding of the various requirements types and the significance for eliciting each
type
• Discuss requirements packages and types of requirements documentation
• Obtain hands-on experience with a number of business analysis techniques and models
This course is compliant with IIBA’s Business Analysis Body of Knowledge (BABOK® Guide) version 3 standard in
business analysis and is aligned with and upholds the practices as discussed in PMI’s Business Analysis for
Practitioners: A Practice Guide.

BA20 Business Process Improvement (BPI)
2025-02-20 09:00 - 2025-02-21 17:00, 2025-06-12 09:00 - 2025-06-13 17:00
Course ID: BA20
Credits: 14 PDUs
Course Level: Basic/Intermediate
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Prerequisites:
No prerequisites – This course suitable for both novices and experienced people who need to manage and implement a Business Process Improvement (BPI) initiative. Having an understanding of project management and business processes is helpful and recommended.
Course Objectives:
Many of today’s Project Management and Business Analyst Professionals are finding themselves leading,
managing and analyzing Business Process Improvement Initiatives – only to find that many of the tools
and techniques applied no longer work as effectively or at all. In order to do more than survive, the
Project Manager and Business Analyst must have a strong understanding of how to manage and
implement BPI to effectively lead their teams and deliver on these initiatives.
The course will explore how you can easily and successfully make the transition to an effective Business
Process Improvement environment.
Describe business process improvement (BPI) business drivers.
Plan, manage and close requirements for a Business Process Improvement project.
Understand the essential elements of a successful BPI initiative.
Identify candidate business processes for improvement.
Understand the essential elements of a successful BPI initiative.
Identify candidate business processes for improvement.
Apply a methodology to business process improvement projects.

BA02-Strategic Business Analysis
2025-02-24 09:00 - 2025-02-25 17:00, 2025-04-10 09:00 - 2025-04-11 17:00, 2025-07-21 09:00 - 2025-07-22 17:00
Course ID: BA02
Credits: 14 CDUs
Course Duration: 2 days
Course Level: Intermediate/Advanced
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Prerequisites:
This course is for experienced practitioners who desire a clear understanding of Strategic Business
Analysis, who would like to understand what comprises this work, and the objectives for performing it. It is recommended that participants complete the BA01 – Business Analysis Essentials course prior to enrolling or have equivalent experience.
Course Objectives:
Learn about the components of strategic business analysis. Understand the criticality of defining the business need correctly and pursuing a thorough analysis of the internal and external environments of the Enterprise before choosing the solution. Shortcutting the pre-analysis work discussed in this course often results in delivering solutions that are misaligned to the Enterprise strategy and to the expectations and needs of the business. Learn how to avoid the pitfall of jumping to a solution prior to a solid understanding of the opportunity or problem needing to be addressed.

BA30 - Foundations of Business Analysis
2025-03-24 09:00 - 2025-03-27 17:00, 2025-06-10 09:00 - 2025-06-13 17:00
Course ID: BA30
Credits: 28 CDUs
Course Duration: 4 days
Course Level: Beginner/Intermediate
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The Foundations of Business Analysis course attracts both those new to business analysis as well as those in a business analyst role who are looking for formalized education and best practices!
Prerequisites:
No prerequisites – This course is suitable for both beginner and intermediate business analysts who would like to increase their skills in order to better elicit, analyze, write and effectively manage requirements for their projects.
Course Abstract:
This course provides a solid foundation in the principles, practices, and techniques of business analysis, aligned with the IIBA® BABOK® Guide and ECBA® exam blueprint. Participants will gain practical skills to identify business needs, define solutions, collaborate with stakeholders, document requirements, and support organizational change. Through lectures, discussions, case studies, and hands-on workshops, participants will build confidence in applying analysis methods while preparing for the ECBA® exam.
Intended Audience

Aspiring and entry-level Business Analysts preparing for the ECBA® (Entry Certificate in Business Analysis)
Professionals in related roles (project managers, product owners, business users, systems analysts) seeking foundational knowledge in business analysis.
Anyone interested in learning how to apply business analysis techniques to deliver organizational value.

BA39 - Software Testing
2025-03-27 09:00 - 2025-03-28 17:00, 2025-05-19 09:00 - 2025-05-20 17:00
BA39- Software Testing Workshop – 2 Days
Course ID: BA39
Credits: 14 PDUs/CDUs
Course Duration: 2 days
Course Level: Intermediate
Audience:
This course is designed for developers, systems analysts, and testers who are involved with testing the functionality of technology projects.
Prerequisites
It is recommended that the participants have a basic knowledge of the software life cycle
Course Overview:
All too often the software products delivered to the business do not meet their expectations, especially with regard to the quality of the product. An effective testing process addresses this issue by confirming the functionality and performance of the product prior to its release to the business.
This two day class looks at the business issues which drive the need for a fully functional testing process and describes the components of such a process. It is designed to help the testers develop an understanding of their role, the process, and the deliverables associated with testing.
Course highlights

Develop an understanding about basic concepts associated with software testing
See how testing applies to the Software Development Lifecycle (SDLC)
Recognize benefits of improved quality of deployed software using testing techniques
Identify the key roles, activities and deliverables which make up requirements-based testing
Use a business Use Case to define scenarios for testing
Learn how to create a test plan and write test cases with test data
Understand the process for testing functional requirements
Identify the challenges of testing vendor-supplied applications

BA08-Agile for Business Analysts
2025-04-03 09:00 - 2025-04-04 17:00, 2025-06-16 09:00 - 2025-06-17 17:00
Course ID: AG-BA08
Credits: 14 PMI-PDUs, IIBA-CDUs (Professional Development Hours)
Course Duration: 2 days
Course Level: Basic/Intermediate
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Prerequisites:
No prerequisites – This course is suitable for novice and experienced practitioners who are responsible for business analysis activities on projects using iterative or adaptive (agile) delivery methods. It is recommended that participants complete the BA01 – Business Analysis Essentials course prior to enrolling or have equivalent experience.
Course Abstract:
As more organizations are moving to agile delivery, it is becoming increasingly important for business analysis professionals to understand how to adapt their current skills to support different delivery frameworks. Even when organizations have not fully embraced agile, research shows that many teams are embracing ‘some’ agile practices. Traditional waterfall business analysis skills are still important, but so is professionally developing to understand how to adapt your processes and skills as delivery frameworks evolve.
Project success is dependent on effective business analysis; therefore business analysis professionals must continue to evolve their skillsets to keep up with the needs and expectations of agile teams. Many traditional project teams run into trouble when they try to define all of the requirements up front. The reality is that stakeholders often cannot articulate their requirements and the best design is not known until some prototypes are built. Every project and program can benefit from adopting some agile practices.

BA01-Business Analysis Essentials
2025-04-03 09:00 - 2025-04-04 17:00, 2025-07-10 09:00 - 2025-07-11 17:00
Course ID: BA01
Credits: 14 CDUs
Course Duration: 2 days
Course Level: Basic/Intermediate
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Prerequisites:
No prerequisites: this course is suitable for both novices and experienced practitioners who need to have a clear and systematic approach to Business Analysis.
Course Objectives:
This is an introductory course designed to provide participants with a basic understanding of the benefits, functions and impact a business analyst has within an organization. The course discusses the business analysis process as it is applied throughout a project as well as the pre-project activities that comprise strategy analysis. Participants learn how a business analyst supports the project throughout the solution development life cycle, from defining business needs and solution scope to validating that requirements have been met in the testing phase and ensuring the solution continues to provide value after implementation.
After completing this course, participants will fully understand the characteristics of the business analyst role and the components that comprise the profession of business analysis. Students will obtain a solid working vocabulary to enable effective communication about business analysis activities and deliverables across the project team.

BA05-BP Business Process Modeling
2025-04-07 09:00 - 2025-04-08 17:00, 2025-07-28 09:00 - 2025-07-29 17:00
Course ID: BA05-BP
Credits: 14 PMI-PDUs; 14 IIBA-CDUs
Course Duration: 2 days
Course Level: Basic/Intermediate
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Course Objectives:
Learn to map your business processes easily and efficiently using examples and industry practices. You will learn the best practices in process mapping using the latest industry standards so that both the business and IT stakeholders will be able to understand the models and map processes consistently through-out your organization.
Included:

Full Student Guide
Sample templates

Intended Audience: Project Managers, Business Analysts, Business and IT stakeholders working with analysts
Learning Objectives:

Provide a solid foundation for applying business process modelling principles and best practices
Demonstrate how to solve practical business problems using Business Process Diagrams (BPDs)

BA03-Writing Effective Business Cases
2025-04-21 09:00 - 2025-04-22 17:00, 2025-07-28 09:00 - 2025-07-29 17:00
Course ID: BA03
Credits: 14 PDUs/CDUs
Course Duration: 2 days
Course Level: Intermediate
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Prerequisites:
This course is suitable for mid-level and experienced individuals who need to develop and justify the business case. It is recommended that participants complete the BA01 – Business Analysis Essentials course prior to enrolling.
Course Objectives:
Learn the steps to effective business case development and support your strategic business recommendations with sound budgeting and financial back-up. The one course you need to make high-impact recommendations and receive full management support for your ideas.

BA26 - Requirements Elicitation
2025-04-24 09:00 - 2025-04-25 17:00, 2025-07-10 09:00 - 2025-07-11 17:00
Course ID: BA26
Credits: 14 PDUs/CDUs
Course Duration: 2 days
Course Level: Intermediate
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Prerequisites:
General knowledge of the requirements process is recommended. The Business Analysis Essentials (BA01) course would provide this information.
Course Objectives:
Strong elicitation skills are a ‘must have’ for anyone charged with defining requirements for their project. Success is dependent on a mixture of technical skills (i.e. knowing which technique to use and how to use it) and interpersonal skills (i.e. building relationships, listening, and gaining consensus). Whether you plan to meet with your stakeholders in one-on-one sessions, in a requirements workshop, or remotely, you will need to know how to select and implement techniques to accurately and efficiently identify the needs of your business.
In this highly interactive 2-day course, you will learn how to enhance and refine your elicitation skills. Industry best practices are explained and then augmented with professional tips and methods. Working in small groups, you will practice new techniques and discuss strategies that your organization should be using to better define stakeholder needs. A case study driven workshop comprises more than half the course and provides a real-world example, templates, and job aids to reference once you are back on the job. If you are struggling with missing requirements, lack of stakeholder involvement, out of control scope, or the inability to know which tools to apply to elicit the most thorough requirements, you’ll want to consider this workshop!

BA29 User Acceptance Testing (UAT) for Business Analysts (BAs)
2025-05-01 09:00 - 2025-05-02 17:00
Credits: 14 PDUs/CDUs
Course Duration: 2 days
Course Level: Intermediate
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Prerequisites:
Knowledge of requirements process and requirements elicitation techniques.
Course Objectives:
This 2 day workshop looks at the business issues which drive the need for a fully functional
UAT process and describes the components of such a process. It is designed to help the
Business Analyst (BA) develop an understanding of their role, the process, and the
deliverables associated with UAT.

BACP02 Certified Business Analysis Professional (CBAP®) and Competency in Business Analysis (CCBA®) Exam Preparation Course
2025-05-06 09:00 - 2025-05-09 17:00, 2025-08-05 09:00 - 2025-08-08 17:00
Course ID: BACP02
Credits: 28 -35 CDUs*
Course Duration: 4 days
Course Level: Intermediate/Advanced
View Course Outline
* All students will obtain 28 professional development hours by attending the 4-day preparation course. CBAP candidates requiring 35 hours of professional development training in order to satisfy the eligibility requirements for the CBAP® application, can attain the remaining hours by completing the six exercises provided in a supplementary student workbook. If interested in attaining the 7 extra professional development hours for this course, please inform your instructor who will provide further instructions for attaining these hours.
Prerequisites:
At least two years of business analysis experience with an interest in pursuing a business analysis certification
from International Institute of Business Analysis™ (IIBA®) or interest in obtaining information about the exam,
exam process, and the content covered.
Course Objectives:
This is an intermediate/advanced course designed to provide participants with a clear understanding of the concepts covered within the CBAP® and CCBA® exams. The course provides valuable tips and techniques to help students prepare, study, and assess their personal readiness.
Participants will work through instructor led discussions on each of the six Knowledge Areas covered by A Guide to the Business Analysis Body of KnowledgeTM (BABOK® Guide) version 3 and will be provided opportunities to answer simulated questions to gain skill and familiarity with applying personal knowledge to answer sample questions. Participants will review a number of business analysis techniques and personal skill competencies to understand how best to prepare for questions covering such topics. Each of the five business analysis Perspectives presented in the BABOK® Guide will be reviewed to support students in answering exam questions in these areas.
After completing this course, participants will be better prepared to develop their study plan and will have identified knowledge gaps so study efforts can be directed toward their most critical areas. Students will also gain a solid understanding of key business analysis vocabulary to support this work.

BA28 Requirements Analysis and Documentation
2025-05-15 09:00 - 2025-05-16 17:00, 2025-07-21 09:00 - 2025-07-22 17:00
Course ID: BA28
Credits: 14 PDUs/CDUs
Course Duration: 2 days
Course Level: Intermediate
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Prerequisites:
Knowledge of requirements process and requirements elicitation techniques.
Course Objectives:
This 2-day course provides a strong foundation in the mechanics of use case diagramming and
writing textual descriptions of use cases. In this highly interactive workshop, you will learn how to
enhance and refine your use case skills, how to involve your stakeholders in the use case process,
and how to develop use cases that provide valuable information to the designers and testers. Use
cases that meet the needs of designers can be too technical and too detailed for other stakeholders.
Use cases that satisfy business users are usually not very helpful to designers and testers. How do
you satisfy these two disparate interests? And how do you handle the details like business rules,
data validations and user interface specifications?

BA17 Problem Determination Root Cause Analysis (RCA)
2025-07-10 09:00 - 2025-07-11 17:00
Our July 10-11, 2025 Class is Guaranteed to Run!
Course ID: BA17
Credits: 14 PDUs
Course Duration: 2 days
Course Level: Intermediate/Advance
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Prerequisites:
This course is appropriate for individuals who have had some prior experience with root cause analysis.
Course Objectives:
At the completion of this course, you should be able to:
• Identify the different types of tools and techniques available
• Apply change management successfully
• Review what to look for when applying business case thinking to Root Cause Analysis
• Develop a process to systematically approach problems
