DevOps-08 Certified Agile Service Manager

Course ID: DevOps-08

Course Title: Certified Agile Service Manager (CASM)

Course Duration: 2 days

OVERVIEW
This course provides an introduction to Agile Service Management, the application,
and integration of agile thinking into service management processes. Agile thinking
improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in
the face of changing requirements.
IT Service Management (ITSM) focuses on ensuring IT services deliver value by
understanding and optimizing their end-to-end value streams. This course
cross-pollinates Agile and ITSM practices to support end-to-end Agile Service
Management by scaling to “just enough” process leading to improved flow of work
and time to value.
Agile Service Management helps IT to meet customer requirements faster, improve the
collaboration between Dev and Ops, overcome constraints in process workflows by
taking an iterative approach to process engineering that will improve the velocity of
process improvement teams to get more done.
This course positions learners to successfully complete the CASM exam.

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