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January 2020

BA17 Problem Determination Root Cause Analysis (RCA)

January 30 @ 9:00 am - January 31 @ 5:00 pm
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One event on January 26, 2020 at 9:00 am


Course ID: BA17 Credits: 14 PDUs Course Duration: 2 days Course Level: Intermediate/Advance View Course Outline Prerequisites: This course is appropriate for individuals who have had some prior experience with root cause analysis. Course Objectives: At the completion of this course, you should be able to: • Identify the different types of tools and techniques available • Apply change management successfully • Review what to look for when applying business case thinking to Root Cause Analysis • Develop a process…

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