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BA17 Problem Determination Root Cause Analysis (RCA)
January 30 @ 9:00 am - January 31 @ 5:00 pm
One event on August 31, 2020 at 9:00 am
One event on October 22, 2020 at 9:00 am
Course ID: BA17
Credits: 14 PDUs
Course Duration: 2 days
Course Level: Intermediate/Advance
This course is appropriate for individuals who have had some prior experience with root cause analysis.
At the completion of this course, you should be able to:
• Identify the different types of tools and techniques available
• Apply change management successfully
• Review what to look for when applying business case thinking to Root Cause Analysis
• Develop a process to systematically approach problems